![]() ![]() This commonly occurs with Microsoft ADFS - a manual “ claims map” must be created to enable this. Typically this happens when the IdP does not return a “Name ID” claim containing the users User Principal name (eg. A generic error provided when Umbrella receives an unexpected response from the Identity Provider. ![]() Umbrella branded “UPN is not configured” error. This error essentially means the user is denied access to the VPN. This error message occurs when the User is not provisioned in Umbrella’s (Deployments > Users & Groups) and Assigned selected in (Deployments > Remote Access > Settings > Assign Users & Groups). Single sign-on An圜onnect token verification failure Ensure all these destinations are allowed on the local network firewall. “Cannot Reach this page” error in An圜onnect pop-up window indicates that the client can’t access Umbrella’s SAML Gatway (gateway.id.:443), login broker (.com:443) or the customers’ configured IdP URL.
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